Users have until October 28th to download content, and no refunds will be issued.
Adobe is shutting down service for users in Venezuela in order to comply with a US executive order issued in August that prohibits trade with the country. The company sent out an email to customers in Venezuela today to let them know their accounts would be deactivated, and posted a support document further explaining the decision.
Users will have until October 28th to download any content stored in their accounts, and will lose access the next day. To make matters worse, customers won’t be able to receive refunds for any purchases or outstanding subscriptions, as Adobe says that the executive order calls for “the cessation of all activity with the entities including no sales, service, support, refunds, credits, etc.